If the customer intends to return one or more items, they can do so within 14 days of receiving the order, provided that the products are intact, sealed, complete and in the original packaging, which cannot be damaged, altered . or scratched. The customer must ensure that the returned items reach the facilities within 28 days of delivery.

To exercise their right of return, the customer must contact the seller at yazmarket.com, specify the order number and the description or reference of the product (s) they wish to return. The refund will be made only by return of money.

The customer should also be aware of whether the product he intends to return has been purchased as part of a promotional campaign and whether, for that reason, he has benefited from a product offer. If so, you must return not only the product in question, but also the offer that was assigned to you with your purchase. Both products must meet the guidelines mentioned above.

It is only possible to return a package in its entirety. If the customer wishes to return a product that belongs to a package, he must return all the products that make up the same package. All products must meet the guidelines mentioned above. The customer must send the item (s) by registered mail to the seller's address in the seller's account on the yazmarket.com platform.

Receipt confirmation

It is the Customer's responsibility to confirm receipt of the Products and their conformity. It is assumed that the products have been received within 21 (twenty-one) calendar days from the date of the respective shipment. This clause does not impair or condition the rights of the consumer provided by law. Non-conformities at the time of receipt If the orders do not reach the Customer, arrive damaged or in disagreement with the information provided by the Sellers at the time of purchase, the Customer has the right to claim the respective Sellers. Yazmarket.com will only deal with non-conformities up to a period of 45 (forty-five) calendar days after the time of purchase. After this period, yazmarket.com will not intervene, and this situation must be managed by the Client directly and autonomously with the Sellers. Products purchased within the scope of the yazmarket.com Marketplace cannot be returned to or exchanged for at yazmarket.com stores, nor are they covered by yazmarket.com's satisfaction / return policies. The return of the Products is the responsibility of the Customer. Yazmarket.com does not intervene in the return process. The Customer must agree directly with the Sellers to return the Products. The conditions for the return of Marketplace Products must be consulted on the page of the respective Product Sellers at yazmarket.com.pt. Disputes must be resolved directly between the Customer and the Sellers.

Right of free withdrawal In the terms of current legislation, the Customer has, within 14 (fourteen) consecutive days from the date of receipt of the requested Product (s), the right to freely terminate the contract with the sellers. The return of the Products is the responsibility of the Customer. Yazmarket.com does not intervene in the return process. The Customer must agree directly with the Sellers to return the Products. It is up to the Customer to bear the cost of returning the merchandise, except when the Sellers expressly agree to bear that cost. If the Sellers do not offer to collect the products themselves, the Customer must, within 14 (fourteen) calendar days from the date on which he communicated his return decision, return the Products to the Sellers. The refund of the amount paid for the returned Products is made by yazmarket.com to the Client within a maximum period of 14 (fourteen) calendar days from the date on which the Sellers confirm the receipt and conformity of the orders returned by the Client or that the Client presents to yazmarket. .com and / or Seller's return receipt. In accordance with Law No. 47/2014, of 07/28, and unless the parties agree otherwise, the Customer may not return: Goods manufactured according to Customer specifications or clearly personalized; Goods that, by their nature, cannot be resent or may deteriorate or expire quickly; Sealed products not subject to return, for reasons of health protection or hygiene when opened after delivery; Goods that, after delivery and by nature, are inseparably mixed with other Products. Other specific conditions may apply in accordance with each of the Sellers. The return conditions can be consulted on the page of each of the Sellers at yazmarket.com

Refunds

The refund of the amount paid for the returned Products is made by the Seller to the Customer. The return of payments is made using the same payment method used in the purchase (in the case of payment by ATM reference, the Seller will contact the Customer to indicate the IBAN where he intends to receive the refund) and prior confirmation by the Sellers of receiving the returned Products in accordance with the return conditions. In the case of the return of all the Products of an order, the total paid by the Customer (Products + shipping) will be returned. If an order is partially returned, the Customer will receive a partial refund corresponding to the price of the returned Product (s) + shipping cost prorated for the quantity of Products in the order. Yazmarket.com only intervenes in the refund process up to 45 (forty-five) calendar days after the moment of purchase. At the end of this period, yazmarket.com discards any responsibility and / or intervention, and the Client must directly and autonomously manage any matter related to returns.

Post sale

After-sales of Marketplace Products are the sole responsibility of the respective Marketplace Sellers. The Client must directly and autonomously manage any question related to after-sales with the Marketplace Sellers. The Customer may contact the Sellers through their Customer Area at yazmarket.com or through alternative contact channels of the Seller present on the respective Seller's page on the yazmarket.com website.

Warranty

Warranty for Marketplace Products is the sole responsibility of the respective Marketplace Sellers. The guarantees provided in Portuguese legislation apply to Products purchased on the yazmarket.com Marketplace, for each type of Products. In the event that the product is returned by the Customer, the Customer must bear the shipping costs. If the product does not fit, the shipping costs will be reimbursed by the Seller. If the product is misused, the shipping costs will be borne exclusively by the Customer. For more details, consult the applicable legislation for each of the Products in question and the page of each of the Sellers on yazmarket.com.

New Account Register

Already have an account?
Log in instead Or Reset password